Last updated: September 19, 2026
Where we ship
We ship to all 50 US states and the District of Columbia. We currently do not ship to US territories, APO/FPO addresses or PO boxes, because our carriers require a street address and a signature for an item of this size and weight.
Order processing
Orders are processed within 1 to 2 business days of payment. Orders placed on a weekend or a federal holiday are processed the next business day. You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Delivery time
Ceiling fans are made to order by our manufacturing partners and shipped directly from their facility. Please allow 15 to 25 business days from the date of shipment for delivery.
This is longer than a domestic warehouse would take, and we would rather tell you before you order than after. Our fans are built and shipped individually rather than held in bulk inventory, which is what allows us to offer solid wood and DC motors at this price.
| Stage | Timing |
|---|---|
| Order processing | 1 to 2 business days |
| Transit and delivery | 15 to 25 business days |
| Total, order to doorstep | 16 to 27 business days |
Shipping cost
Shipping is included in the price shown on the product page. There is no additional shipping charge at checkout for standard delivery within the 50 states.
Import duties and taxes
The price you see is the price you pay. All applicable import duties and customs fees are already included and are settled before your order reaches you. You will not be asked to pay anything to the carrier on delivery.
If a carrier ever contacts you asking for a payment on one of our shipments, do not pay it. Contact us first at support@rafterfan.com and we will resolve it.
Sales tax
Sales tax is calculated at checkout where applicable, based on your shipping address and the tax rules of your state.
Tracking your order
You will receive a tracking number by email once your order leaves our partner facility. Tracking information can take 3 to 5 business days to begin updating after the number is issued. If your tracking has not updated after 7 business days, contact us and we will look into it.
Damaged or missing shipments
Inspect your package on arrival. If the box shows visible damage, photograph it before opening. If your fan arrives damaged or your shipment does not arrive, contact us within 14 days of the delivery date shown by the carrier and we will replace it or refund you. See our Returns and Refunds policy for the full procedure.
Address accuracy
We ship to the address you provide at checkout. Please check it carefully. We can change a shipping address only before the order has been processed. Once it has shipped, we cannot reroute it. Packages returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus the outbound shipping we incurred.
Contact
Rafter Fan Co., a trade name of Azul Labs LLC
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
Email: support@rafterfan.com
Phone: (614) 207-3008
Support hours: Monday to Friday, 9:00 am to 5:00 pm Mountain Time