Last updated: September 19, 2026
Return window
You may return your fan within 30 days of the date you receive it, not the date you ordered it. The 30 days run from the delivery date recorded by the carrier.
Condition of returned items
To be eligible for a return, the fan must be in the condition you received it: unused or test-fitted only, with all blades, hardware, remote, manual and accessories included. It must be returned in its original packaging, or in packaging that protects it equally well. A fan that has been installed and used, modified, or damaged after delivery is not eligible for a return, unless the reason for the return is a manufacturing defect.
Restocking fees
We do not charge a restocking fee. No percentage is deducted from your refund for handling, inspection or repackaging.
Who pays for return shipping
| Reason for return | Return shipping |
|---|---|
| The item arrived damaged, defective, or is not what you ordered | We pay. We send you a prepaid label. |
| You changed your mind, or it does not suit your room | You pay. You may use any tracked carrier. |
If you are returning an item because we made a mistake, you will never be out of pocket.
How to start a return
- Email support@rafterfan.com within 30 days of delivery with your order number and the reason for the return. If the item is damaged or defective, attach photographs.
- We will reply within 2 business days with a return authorization and the return address. Do not ship anything back before you have this, as unauthorized returns cannot be traced to your order and cannot be refunded.
- Pack the fan securely and ship it with a tracked service. Send us the tracking number.
Refunds
Once your return arrives and has been inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days of that confirmation. Your bank or card issuer may take a further 3 to 10 business days to post the credit to your account, which is outside our control.
Refunds cover the full price you paid for the item. Where you paid for return shipping, that cost is not refunded.
Exchanges
We do not process direct exchanges. If you want a different model or finish, return the original for a refund and place a new order. This gets you your replacement faster than waiting for an exchange to be processed.
Damaged or defective on arrival
If your fan arrives damaged or fails within the warranty period, contact us with photographs and your order number. In most cases we ship a replacement without asking you to return the original, because returning a large item costs more than it recovers. We will tell you clearly which applies to your case.
Cancelling an order
You can cancel free of charge at any point before your order is processed, which is usually within 24 hours of placing it. Email us as soon as possible with your order number. Once an order has been processed and handed to the carrier, it must be treated as a return.
Items that cannot be returned
We sell physical goods only. We do not sell digital products, subscriptions, gift cards or made-to-measure items, so no category of our catalog is excluded from this policy. Every product we sell can be returned under the terms above.
Your statutory rights
This policy is offered in addition to, and does not limit, any rights you have under applicable federal or state consumer law.
Contact
Rafter Fan Co., a trade name of Azul Labs LLC
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
Email: support@rafterfan.com
Phone: (614) 207-3008
Support hours: Monday to Friday, 9:00 am to 5:00 pm Mountain Time