Contact Us

We are a small team. Emails are answered by a person, usually within one business day.

Customer support

Email: support@rafterfan.com
Phone: (614) 207-3008
Hours: Monday to Friday, 9:00 am to 5:00 pm Mountain Time

If you are writing about an existing order, include your order number and we will get to the answer faster.

Business address

Rafter Fan Co., a trade name of Azul Labs LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

This is our registered business address. It is not a showroom or a returns address. Please do not send returns here. Request a return authorization first and we will give you the correct address.

About Rafter Fan Co.

Rafter Fan Co. sells ceiling fans, and only ceiling fans. We picked one category because a fan you live under every day deserves more thought than it usually gets.

A ceiling fan is not a summer object. A reversible motor moves air down in July and pulls trapped heat off the ceiling in January, which is why ours are built around quiet DC motors that run in both directions at low speed without humming.

Our fans are made by manufacturing partners we have worked with for several years supplying the European market, and they ship directly from their facility to you. That is why delivery takes longer than a warehouse would, and it is also why solid wood blades and DC motors are possible at these prices. We state the delivery window plainly on every product page and in our Shipping Policy, because a surprise is worse than a wait.

Rafter Fan Co. is operated by Azul Labs LLC, a limited liability company registered in New Mexico, United States.